1. What documents can be handled by this machine?

This self-service terminal is designed to handle a wide range of documents, including:

• Passports
• ID cards
• Travel permits
• Residence permits
• Other government-issued certificates

It can be customized to support additional document types based on project requirements.

2. How does the document collection process work?

The process is simple and user-friendly:

1. User scans QR code or ID
2. System performs identity verification (facial recognition, fingerprint, etc.)
3. Verified user retrieves the document automatically

The entire process is guided by voice prompts and animated instructions.

3. What identity verification methods are supported?

The system supports multiple verification methods for enhanced security:

• Facial recognition
• ID card reading
• QR code scanning
• Fingerprint verification

These can be configured based on different security levels.

4. How does the machine ensure document security?

The machine is equipped with:

• Full-database document box protection
• Real-time monitoring and control system
• Unauthorized access prevention mechanisms

Only verified users can access their documents, ensuring high security.

5. Can the machine detect invalid or expired documents?

Yes. The system includes intelligent detection features that can:

• Identify invalid or expired documents
• Prevent incorrect issuance
• Automatically recycle unclaimed or invalid documents

6. Is the system easy to use for all users?

Absolutely. The machine is designed with:

• Intuitive user interface
• Step-by-step animated guidance
• Intelligent voice prompts

Even first-time users can complete the process quickly without assistance.

7. Does the machine support multilingual operation?

Yes, the system can be customized to support multiple languages, making it suitable for international environments such as airports or immigration centers.

8. Can this machine operate 24/7?

Yes. The self-service design allows for:

• 24/7 document collection
• Reduced dependency on staff
• Improved service availability

9. How does this machine improve operational efficiency?

By automating document issuance, the machine:

• Reduces workload for counter staff
• Minimizes waiting time for users
• Improves overall service efficiency

10. Is the system customizable for different projects?

Yes. The system can be customized in terms of:

• Hardware configuration
• Software interface
• Integration with existing government or enterprise systems

11. What kind of environments is this machine suitable for?

It is ideal for:

• Immigration offices
• Government service centers
• Visa centers
• Airports and transportation hubs

12. What happens if a user fails verification?

If verification fails:

• The system will prompt the user to retry
• After multiple failed attempts, access will be restricted
• The user may be directed to manual service assistance