Window staff face a significant challenge in mastering the requirements of numerous procedures. How can they provide more standardized and efficient services to the public and businesses? Utilizing digital technology to assist staff can not only achieve more standardized and efficient government services but also reduce the pressure on window staff.

In recent years, to allow the public to conveniently handle business on weekends, many municipal government departments have introduced a weekend-only service mechanism. However, the overlap between many people's working hours and the hall's opening hours still causes inconvenience, and the public's demand for "extended service hours and staggered opening times" for service halls remains high. To address this pain point, Guangzhou has created a 24/7 smart government service hall. Since its opening, the smart government service hall has comprehensively covered the public's leisure time, enriched the channels for handling high-frequency convenient services, increased the public's choices, and met the demand for "staggered service." It has also effectively diverted queuing crowds and alleviated the service pressure at the service windows.

“Previously, I always had to time my visits perfectly, afraid of missing the government service center's opening hours. For someone like me, who's busy even on weekends, finding time to get a document is incredibly difficult. Now, with the 24/7 smart government service hall, I can come whenever I have time, and it only takes a few minutes—it's so convenient!”

“In the past, handling these matters took a lot of time and involved waiting in line. Now, with the 24/7 smart government service hall, things are completely different. We can use our off-hours to handle things ourselves; the operation is simple, the processing is fast, and it greatly improves efficiency. For a company like ours with a large volume of business, it's a huge help, saving us a lot of time.”

Building upon the traditional self-service application area, Huabiao Technology has comprehensively upgraded hardware configurations and software functions, innovatively developing a smart government service terminal that enables instant approval and self-service application, thus transforming the self-service hall into an unmanned government service window. Upgraded self-service area. Integrating self-service terminals from the credit reporting center, medical insurance, social security, and real estate departments, it provides over 100 frequently used and convenient services, including personal credit report inquiries, medical insurance payment record lookups, and real estate registration certificate lookups. The self-service area is open 24/7.When you enter the service hall, you'll see many Huabiao Technology products. Huabiao Technology will continue to innovate and develop its capabilities,let intelligence make a happy life.

This "physical reform" has laid the foundation for a further "chemical reaction" in government services.

We are honored that Huabiao Technology's smart self-service products can contribute to government services and better facilitate citizens' lives.